Frequently Asked Questions
Everything you need to know about your Audien Hearing experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 45-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it for a full refund within 45 days of delivery.
Do your hearing devices come with a warranty?
Yes, all Audien Hearing devices include a 1-year manufacturer's warranty that covers defects in materials and workmanship.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options through Affirm.
Are the devices discreet and comfortable to wear?
Absolutely. Our devices are designed with a small form factor to be nearly invisible and include multiple ear tip sizes to ensure a comfortable, custom fit for all-day wear.
Do I need a prescription or a hearing test to buy from Audien?
No, you do not need a prescription or a professional hearing test. Our devices are designed to be ready to use right out of the box.